Privacy Policy
Privacy Policy / Personal information we collect
Scarlett Monroe uses your information to help us better understand your needs and to ensure we deliver the best possible service. Specifically we use the information to communicate with you, inform you of offers and events, any changes in service details, and on occasion to invite you to participate in any market research about our products and service. We will not sell, lease or distribute your information to third parties unless we have your prior permission. Non personal data is aggregated for reporting purposes, so that we can better understand web usage with the aim of improving the customer experience. Please check back frequently to see any updates or changes to our privacy policy.
Under the data protection 1998 you are entitled to ask us for details on any personal information that we hold on you. This request must be submitted in writing to:
Scarlett Monroe
11 High Street
Marlow
Buckinghamshire
SL7 1AU
Deliveries
We aim to despatch your parcel within 3- 5 days for which postage is charged at £7 in the UK. If you would like a next day delivery then we can arrange this providing we receive your order before 2.00pm. Next day delivery is charged at £10.00
You will need to sign for all deliveries. At present we deliver to the UK, Channel Islands, Isle of Man and Ireland. Postage charges for Channel Islands, Scottish highlands and islands, Isle of Man and Southern Ireland vary so please call us first to confirm these. If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of despatch – this is when the Royal Mail classes items as being lost. Scarlett Monroe cannot be held responsible for goods that are lost or delayed in transit. If you want to track your order then please log in to your account to view the order status.
Returns and Exchanges
If you wish to return or exchange an item simply return the item in the condition supplied along with your order sheet or receipt to Scarlett Monroe, 11 High Street Marlow SL7 1AU. You will need to pay the postage cost for returned items and we suggest that you obtain proof of postage as returned packages remain your responsibility until they reach us. We will process your refund as soon as possible within 14 days of receipt. Exchange items will be sent out within 7 working days and a re- delivery charge will apply.
Cancelling your order
The UK’s distance selling regulations give you the right to cancel your order for a full refund within 7 working days of receipt of the goods. This does not apply to items that cannot be returned for hygiene reasons. If you wish to cancel your order prior to receipt of the goods then you must inform info@scarlettmonroe.com or write to us at the above address within 7 working days clearly stating your order number. If your order has already been despatched then you will need to return the items to us following the returns procedure as above.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website or your personal information.
We make no warranty that the Website will meet your requirements or will be free of errors or defects, or that the site or server that make it available are. However we do take every precaution to ensure that they are.
We will have links to other web sites we think you may want to visit. We do not vet these websites and do not have any control over their content, and cannot accept any liability in respect of use of these websites.
If you do not wish to receive any further email messages from us then please e-mail unsubscribe@scarelttmonroe.com
If you do not wish to be contacted by Scarlett Monroe at all please email info@scarlettmonroe.com quoting No Further Communication Thanks in the subject box.